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Customer Service, Sales & Marketing

Intelligent Automation in Customer Service, Sales & Marketing

World class customer experience becomes a de-facto norm from first touch point through the full life cycle journey.

Consumer Energy Retailer Digital Operations – Pricing

Challenge

Aurora Funnel
  • Labour intensive process to update variable pricing offers every month in 50+ websites where consumers shop for energy deals - high risk for errors.
  • Changes manually entered into spreadsheet and then uploaded to websites.

Solution

Aurora Lightbulb
  • Automated 100% of the preparation process for prices to be uploaded.
  • Developed a roadmap for additional automations to assist in updating and confirming changes to websites.

Benefits

Aurora ROI
  • Immediate 20% effort reduction and elimination of risk for errors
  • Potential for future automation: 100% automated updates, reduction in cycle time from days to hours.

New customer campaign management Challenge

Challenge

Aurora Funnel
  • Marketing campaigns have a high degree of variation and require multiple teams at different levels of engagement.
  • Coordinating these elements being managed via manual methods resulting in multiple errors.

Solution

Aurora Lightbulb
  • Simplified intake process pulls in all the relevant information and determines the ley team members required.
  • Meetings, information dissemination, and project updates are all fully automated.

Benefits

Aurora ROI
  • Over 500 hours/month saved by various teams.
  • Project prioritisation is viewed and modified easily based on dynamic updates.

Our list is extensive, it is not exhaustive, so if you don’t see the process you are looking for please get in touch with us, and we’ll take a look for you.

Customer Services

  • Customer Onboarding
  • Order Management
  • Complaint Handling
  • Query Management
  • Account Migration
  • Customer Migration
  • Back office processing
  • Contact Centre Processes
  • Customer Records Management
  • Record SynchroniSation

Sales & Marketing

  • Client Management
  • Business Intelligence
  • Credit Checks
  • Data Cleansing
  • Publisher & customer comms
  • Media spend monitoring
  • Forecasting
  • AD campaign analysis
  • Reporting
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Aurora is a certified UK, European and Australian
partner of Catalytic services