Challenge
- Manual and tactical work prevented operational efficiency
- Lack of employee engagement caused high turn-over
- Struggled to deliver on customer expectations
A transportation and logistics business wanted to enable employees to focus on the engaging, human-centric functions that drive value to the employee, the company and to our customers. They found intelligent automation reduced scheduling effort by 92%.
Industry: Additional Industries
Presence: Shipments across 100+ countries
# of Employees: 10,000
Solution
- Inefficiencies in the organisation’s appointment scheduling process, which accounted for 6,000 hours, were addressed
- The team evaluated its operations, then designed and implemented automated processes to uncover ways to scale efforts
Value
- 75% of tasks associated with appointment scheduling were automated, reducing the 6,000 hours down to 500
- This resulted in $100,000 per year in cost savings rising to $1m pa once fully rolled out
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