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Our list is extensive, it is not exhaustive, so if you don’t see the process you are looking for please get in touch with us, and we’ll take a look for you

Challenge

  • The current process of collecting new pupil data upon acceptance of a place at a school is a manual process and was taking 4 hours per candidate to complete.
  • Ensuring these data assets were entered onto internal systems were taking a further 2 hours with multiple errors.
  • 10% of rework required incurring additional time, costs and delays.

Solution

  • Automated document data scan process and update to all internal systems initiated. 
  • Full On-boarding hiring information with email communication with chase/reminder messages.

Value

  • 100% policy compliance.
  • 0 errors, missed/removed data items
  • 100% correct update of data into all internal applications.
  • Eliminated 6 hours per hire saved by the HR team.
  • Positive new on-boarding experience.

Challenge

It was a labour intensive process to update offering prices every month on 50+ websites where consumers shop for energy deals - high risk for errors.

Changes had to be manually entered into a spreadsheet and then uploaded to websites.

 

Solution

100% of the preparation process for prices to be uploaded was automated.

A roadmap was developed for additional automation to assist in updating and confirming changes to websites.

Value

Immediate benefits was a 20% reduction in effort and the elimination of risk for errors.

Increased potential for future automation: 100% automated updates, reduction in cycle time from days to hours.

Challenge

  • Experience of delays meaning work often not done on time.
  • File structures vary between data sources.
  • Required heavy manual manipulation and transformation of data.

Solution

  • The process built to automate the transformation and normalisation of data.
  • Information pulled and pushed into appropriate systems via API.
  • Better communication with stakeholders as kept up to date with status and issues.

Value

  • 90% manual effort reduction.
  • 220x increase in speed.
  • 100% on-time delivery.

Challenge

  • Inadequate handoffs across hiring managers, recruiters, and interviewers.
  • Poor coordination of research and data collection.
  • Insufficient or untimely response to the candidate.

Solution

  • Data collection is automated.
  • The team built a better system for handoffs, provided interview script, and to collect data.
  • Improved communication between hiring managers, recruiters, interviewers, and candidates.

Value

  • 50% of 100+ tasks completely automated.
  • Data-driven hiring decisions.
  • Greater candidate satisfaction.
  • Data-driven continuous improvement.

Challenge

  • There were multiple disparate systems where it is imperative that data is consistent.
  • A complex, multi-step process that is outlined in 67 pg SOP.
  • Requests were tracked manually.

Solution

  • Data collection now automated.
  • The team devised handoffs, develop a script for customer interaction, and to collect data.
  • Maintained requests within an improved centralised dashboard.

Value

  • 95% reduction in data errors.
  • 92% decrease in monthly audits.
  • 33% reduction in cycle time.
  • 50% reduction in new employee training time.

Challenge

  • Incoming payment remittance emails were received in up to 10 different formats.
  • Emails were manually routed based on a three-digit identifier.
  • The three-digit identifier location varied based on format.

Solution

  • The team automated the email routing based on the 10 formats.
  • The process automatically triggers sorting when a new email arrives in Outlook.
  • Any exceptions are identified and routed to an approver to handle.

Value

  • 100% automation email routing.
  • Saves 80 of manual work per month
  • 0 errors in routing.
  • 10 mins to add new email formats for processing.

Challenge

  • There was no clear process for submitting marketing materials for approval and sending feedback.
  • This was resulting in frequently dropped handoffs. 
  • There was no reporting on reasons for the denial.

Solution

  • The email routing based on marketing materials submitted for approval became automated.
  • The ordering process was systemised.
  • Frequent reminders sent to avoid handoff mistakes.

Value

  • Reduction in cycle time.
  • Fewer human errors and dropped balls.
  • Future data-driven decisions as a result of reporting on feedback passed back and forth.

Challenge

  • Outstanding invoices owned by many different account managers.
  • There was no way of reminding those account managers.
  • This resulted in outstanding or missed revenue as a result.

Solution

  • 100% automation of biweekly personalised emails to each account manager with their outstanding invoices.
  • Data collected on the estimated payment date.

Value

  • A significant reduction in the number of unpaid invoices month-to-month.
  • A solution to be applied to similar processes in all areas of the business for similar cost savings.

Challenge

  • No set process for submitting changes to an existing certification document.
  • Approvals took a long time.
  • Human error and lack of standards meant a significant amount of rework was required.

Solution

  • The team implemented workflow automation to avoid missed handoffs.
  • Document generation was automated to ensure documents are now completed accurately every time.

Value

  • A significant reduction in time to approval for new document changes. 
  • Saved up to 8+ hours per document by automating the document generation.

Challenge

  • In cases of litigation, employee assets must be kept untouched for a period of 3 years.
  • Ensuring these assets are saved when an employee is offboarded requires manual intervention.

Solution

  • To cross-reference daily reports of offboarded employees against the monthly reports of ongoing litigation.
  • Notify IT/Security of assets (laptop/documents/etc) that require holding.

Value

  • 100% policy compliance.
  • 0 missed/removed assets.
  • Eliminated 10 hours a week of manual, error-prone intervention.

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