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5 Reasons CEOs Need Intelligent Automation (IA) not Robotic Process Automation (RPA)

4 minutes read

1. Intelligent Automation will grow your business

Intelligent automation is an ever-growing driving factor towards delivering efficient and cost-effective business models. Using automation to increase the efficiency, speed and accuracy of business processes is not a novel concept.

But as we approach the new normal Intelligent automation can provide a roadmap, with an automation transformation plan, to enable organisations to gain greater value by combining the power of people, processes and technologies.

Intelligent automation blends automation and artificial intelligence to enable digital transformation and business process automation. In doing so it accelerates efficiency, profitability, and compliance, while empowering people to focus on higher value activities, creating real business impact.

2. Intelligent Automation Matters

By combining technological advancements Intelligent Automation delivers dramatic results that mitigate compliance and risk while increasing growth and ROI. These technologies include:

  • artificial intelligence (AI)
  • robotic process automation (RPA)
  • machine learning (ML)
  • natural language processing (NLP)
  • optical character recognition (OCR)
  • cognitive computing (CC)
  • smart workflows (SW)
  • smart analytics (SA)

Intelligent Automation will transform the relationship between people and technology, enabling a new level of collaboration, accelerating the levels of creativity and value within the enterprise.

3. Robotic Process Automation is not enough

To remain competitive and appear innovative many companies have identified Robotic Process Automation (RPA) as a key solution. However, RPA follows rules to automate work that has no variation.

Although this is adequate for some types of repetitive tasks, such as logging into an email account, where you enter a username and password the same way every time, problems emerge when variation is introduced.

To maximise scalability and ROI, Intelligent Automation uses the added capabilities to that of RPA, that enable it to that learn and adapt to data in real-time. So, no matter how often your business processes change; or how much involves unstructured data, implementing Intelligent Automation will ensure that the superior IA software adapts as well as people, overcoming the obstacles of RPA.

4. Intelligent Automation is better for your business

The impact of intelligent automation elevates any organisation, with many businesses reporting cost savings from reduction of manual effort, increased compliance and a more engaged workforce.

Intelligent Automation delivers significantly greater cost reduction

Reducing cost is a critical benefit for any and every enterprise. This need is increased where regulatory compliance erodes margins, or where digital competitors have entered the market. Because Intelligent Automation processes unstructured data, handles exceptions and continuously learns, IA automates more and automates more efficiently than RPA.

Intelligent Automation empowers people, not replaces them

Employee engagement is critical to every organisation’s success. Because IA frees employees to think, create and innovate this brings wellbeing and mental health improvements. Unlike RPA which does not meaningfully reduce human effort in the same way.

Intelligent Automation supports quality and compliance

Meeting rigorous security and compliance requirements and mitigating risks is essential in so many sectors. Intelligent Automation can enhance governance, risk management, compliance and security through the standardisation and management of key processes. Navigating complex reporting and regulations is beyond the capability of RPA on its own.

5. Your competitors are already embracing Intelligent Automation

One-third of organisations have already progressed beyond a pilot project in Intelligent Automation according to research by Horses for Sources and KPMG in 2019.

So even if you are not considering Intelligent Automation as a way to grow your business in the new normal, your major competitors already are.

In addition Statistica reports that according to a global 2019 survey, intelligent automation (IA) has been adopted at a functional level in 39% of respondents organisations. And a further 32% of respondents indicated that this would be the case in just one year.

To find out more how Intelligent Automation could accelerate business growth in the new normal, book a free consultation or try our free Intelligent Automation ROI tool.

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